Return & Refund
If you change your mind: Customers can return any product purchased from us within 7 days of the delivered date, provided the ordered items are not tampered with and are in original condition including seal. Kindly contact our customer service at woof(at)barksnlicks(dot)com with order number for approval of the return. The shipping costs will have to be borne by the customer in this case and have to be sent to our official address within 72 hours of return approval. Once we receive confirmation that the item has been received by us in the original condition and not tampered with, we will refund the amount. Cancellation of orders that have left our warehouses will incur two way shipping costs at actual, which will have to be paid by the customer. If prepaid, the amount will be adjusted and remaining amount will be refunded.
Product Receipt and Acceptance Confirmation Process
In case the goods are damaged or faulty: The goods shipped out from our warehouse are all 100% damage free and tamper proof, but there could be times when the shipment is not in the same state as it left our doors.
Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark such as "Package Damaged" on the proof of delivery receipt document. "We" retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform our customer care within 4 hours of receipt of the product, so that we can take appropriate action.
In case the carton is fine and you find that the product has suffered damage, then please take photographs of both the carton and the product from all sides. This has to be reported to us on the day of delivery.
Please do not use the product on which damage has been observed. If the product is found to have been used, refund shall be withheld.
On confirming that the goods were delivered to you in a damaged condition we shall process returns & refund.
In case you receive the incorrect goods: In an event of incorrect item/goods received, please reach out to us immediately and we will send the right product and arrange for a pick-up of the wrong item delivered, along with a replacement of the same. Please ensure that the incorrect item delivered, is not tampered with and should be in the original state for smooth processing of the replacement.
In case of pet food products: We do not entertain returns for products under the pet food category, open or partially used, unless there is an issue with the quality of the product and is re-called by the manufacturer themselves. As www.barksnlicks.com is not responsible for the consistency of pet food, including odour (smell), colour, taste or other factors related to the production of the food items, these factors would not be grounds for return of opened or partially used food products.